MacReach Support

Last updated: May 27, 2026

MacReach connects your iPhone or iPad to your own Mac on the same local network. If something is not working, use the checklist below and include consent-safe diagnostics from the iOS app when contacting support.

Quick setup checklist

• Install and open MacReach Helper on your Mac.
• Keep your iPhone or iPad and Mac on the same Wi‑Fi/local network.
• Allow Local Network access when iOS asks.
• Grant Screen Recording, Accessibility, and Input Monitoring permissions on the Mac when prompted.
• Tap your Mac on the Nearby Macs radar in the iOS app.

Common issues

• Can’t see your Mac: open MacReach Helper, check both devices are on the same network, and turn on Local Network access in iOS Settings.
• Mac needs setup: approve Screen Recording, Accessibility, and Input Monitoring permissions on the Mac, then reconnect.
• Black screen or no control: Screen Recording controls viewing; Accessibility/Input Monitoring controls pointer and keyboard input.
• Connection drops: keep both devices awake and close to Wi‑Fi, then reopen MacReach Helper if the Mac restarted.

Contact support

Email support@macreach.app. In the iOS app, open Settings → Help & Diagnostics → Copy diagnostics or Send feedback with diagnostics. Diagnostics never include screenshots, passwords, screen contents, or network dumps.